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I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. Your information is stored on only on Etsy platform and I do not keep a copy on any other platforms or hard drives etc.
When you use my products located on Xperiencify
If you buy my products that are located on Xperiencify platform (XP for short), you need to enter your name (does not need to be your full name) and email to Xperiencify sign up form to get your XP account.
Xperiencify LLC is based in the U.S. so if you're a citizen of the E.U. please be aware that you are entering your information outside of the E.U. and the U.S. legal requirements for data protection and appropriate safeguards are lower than required by GDPR. For more information, please read their Pricacy Policy (https://howto.xperiencify.com/article.php?article=88) and Data Processing Addendum (https://howto.xperiencify.com/article.php?article=289).
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
Transfers of Personal Information Outside the EU
I only store or process your personal information related to your purchases made on my Etsy Pattern site howtoalignyourducks.patternbyetsy.com on Etsy platform. The data you enter while making a purchase is stored and processed on Etsy servers. If you are located outside of North or South America, Etsy Ireland UC is the data controller and is responsible for your personal information. Please see Etsy Privacy Policy for details (https://www.etsy.com/fi-en/legal/privacy/).
Updated Sep 9, 2022